Frequently Asked Questions
Q: How old do I need to be to reserve a home?
A: In order to reserve one of our vacation homes everyone who is traveling must be at least 21 years old or accompanied by a parent or legal guardian.
Q: Do infants count toward the maximum occupancy?
A: Children under the age of 2 do not count toward the maximum occupancy.
Q: Is smoking allowed in the home?
A: Smoking is prohibited on the rented premises.
Q: Can I bring my dog along?
A: Dogs are allowed in many of our homes. Prior to bringing your dog, you must check with Vacasa and pay the required nightly pet fee.
Q: Does the home come with linens and towels, or do I need to bring my own?
A: The home will be equipped with all the basic necessities. All the beds will be made with fresh linens and bath towels will be provided. If you would like beach towels, I would recommend bringing those with you.
Q: What is the cancellation policy?
A: Rental payments (less a 5% processing fee) are fully refundable up until 30 days prior to the reservation.
Q: What are the check-out procedures?
A: Check-out is at 11am and upon your departure we ask that you start the first load of laundry. If you have time to begin a second load it is greatly appreciated by our housekeeping staff. A $75 per hour fee will be assessed for failing to vacate the unit by the agreed upon check-out time.
Q: What time is check-in?
A: Check-in is at 4pm.
Q: How do I obtain the keys?
A: We will e-mail check-in instructions 7 days prior to your stay including driving directions and the code to the lock box or electronic deadbolt.
Q: When do I need to pay for my reservation?
A: Payment must be received in full 30 days prior to the start date of your reservation. If the reservation is more than 30 days away a 50% deposit must be made in order to make the reservation. If the reservation is more than 90 days away a 10% deposit is needed to secure the reservation, with 50% of the total due 60 days before the starting date of the reservation.
Q: Can I not pay the cleaning fee if I clean the home myself, rather than using your cleaning services?
A: No. Guests are not allowed to clean after their own stay. Our housekeepers meet very strict guidelines and are required to clean the home after each guest vacates.
Q: What items are provided in the house?
A: All the beds will be made with fresh linens. Bath towels will be provided, but if you would like extra beach or spa towels you should bring those with you. The home will have dish soap, hand soap and shampoo and the kitchen (if applicable) will have basic dishware and pots and pans. If you would like to cook something that requires a specific pan I would recommend bringing that along with you. Spices are not provided, but are not discarded after previous guests, so there may be some spices for your use, but we would recommend bringing them along if you have a meal dependent on them.
Q: Do you allow early check-ins?
A: An early check-in is dependent on whether or not the housekeeper has time to fully clean the home before your arrival. If guests are checking out the same day that your reservation begins, an early check-in is not allowed as it will not allow the housekeeper enough time to fully prepare the home for you. To find out if an early check-in is possible contact Vacasa the day before your reservation at 503-345-9399.
Q: Do you allow late check-outs?
A: If the night following your reservation is available a late check-out is possible for an additional fee. Please contact Vacasa at 503-345-9399 three days prior to the starting date of your reservation to find out if a late check-out is possible.